Birch Arch

You’ve got questions and we’ve got answers….

Well, at least most of the time. We’re happy to talk to you or respond to your email, but here are some things that most of our clients like to know:

Q: What is the “you paint” discount?

A:  We offer two different finishes: powdercoat and unpainted/you paint.  Powdercoat (website price) is a good choice as long as you never want to change the color.  On the other hand, many of our clients want to be able to change the color for future events.  In that case, we fabricate and ship your items unpainted and you can paint with normal spray paint as often as you like.  Because you’re handling some of the work, we discount your purchase 10%.

Q: Do you keep these products in stock?
A: We make extras of some of our most popular items and keep them in stock, but most of the time, we don’t make it ’til you order it…..like Jack in the Box…or is that Carl’s Jr.? Anyway, you get the drift.

Q: How long does it take to make my order?
A: That depends on the products, the quantity and our current order pipeline.

Q: How much is shipping?
A: It depends on where, what and how many we’re shipping. We use either Fed Ex Ground or our contracted freight carrier depending on which is least expensive. In either case, we charge you what they charge us – no mark up on shipping. When you click the “Buy Now” button, it’ll prompt you for the products you want and your shipping address. We’ll return an invoice including the shipping cost to you.

Q: If I’m willing to drive, can I just pick up rather than having my items shipped?
A: Absolutely! We love meeting our clients.  You’ll save a lot of money by doing this plus we’ll show you how to put everything together.

Q: Why can’t I just do a long-distance rental?
A: The short answer is that it would make my freight guys and Fed Ex happy, but not you or us. Round trip shipping is costly, products don’t get returned on time, they don’t get packed correctly….blah, blah, blah. We did try it and honestly, it was a disaster. If you’re looking for your own wedding, we always suggest asking your vendor (florist, baker, caterer, venue) if they may consider buying the products you like and renting them to you. They’ll get plenty of future use with their other clients.

Q: Do you sell internationally?
A: Yes, we’ve shipped to Italy, Australia, Canada, England to name a few.

Q: Do you offer a wholesale or event industry discount?
A: No, 99% of our business is with event pros.  The prices here reflect cost of materials and labor to make the products.

Q: Can you make something totally custom?
A: Sure, we do that a lot. Pictures or drawings are a really good starting place.

Q: How much does custom work cost?
A: Umm….that depends….are we making a Toyota or a Tesla?

Q: Still wanna talk? Got more questions? Wanna show us pictures of your dog (yes please)?
A: We’re easily accessible at (858) 354-8940 or via email at vmccartney@enticingtables.com.

When you buy a product, our standard finish is powder coat. Powder coat is low-maintenance and great…as long as you never need to change the color.

Because so many of you want to change the color for future events (we get you!), we also offer a raw/unpainted option that you can easily paint with regular spray paint.  Because you’re handling some of the work (can we hire you?), the price is at least 10% less when you choose that option.