Got questions? We’ve tried to answer the most commonly asked questions here. If your question isn’t listed below, feel free to call us at 858-354-8940 or email us and we’ll get right back to you.
Q: Exactly what do you do?
A: We design, build, rent and sell all of the metal and wrought iron décor items that you see here. Each piece is our original design and built in our San Diego workshop.
Q: Where do you rent?
A: We rent throughout Southern California. For specific RENTER FAQs, click here.
Q: Where do you sell and who do you sell to?
A: We sell across the U.S. and have shipped internationally as far away as Australia! Because of their durability, our products are designed for event professionals looking for a long-lasting décor piece. Caterers, bakers, florists and event/party rental companies, in particular, will get plenty of repeated use from our products. For specific BUYER FAQs, click here.
Q: Can you do custom metal work?
A: Yes, and it’s some of our favorite work. We can modify our signature designs for your specific needs or we can build something from your idea. Our customers include Harrah’s Casino, The Disney Store, Westin Hotel Group, the San Diego Padres and the World Series of Cricket as well as a ton of event industry customers.
FAQs for RENTERS
Q: Do you have a store? Where are you located?
A: Our workshop is located in North San Diego County (San Marcos, to be exact) and we’d love to meet you. We don’t have a fancy showroom, but we’re happy to show you anything you like…as long as you don’t mind a little welding and shop dust.
Q: How do I set an appointment?
A: Call us at (858) 354-8940 or email us and we’ll get you in. We can set an appointment during the day or evening.
Q: If I already know what I want to rent, what do I do next?
A: When you click on the RENT NOW button, we’ll automatically get a notification. We’ll call or email you promptly to get any additional important details about your event and then email a rental agreement for your reservation. If you’d rather call or email, we’re here for you.
Q: Why don't you have a shopping cart so I can order online?
A: From our experience, most of our customers have a question or two that they’d like answered before ordering. We promise to respond quickly and make your rental transaction fast and easy.
Q: Do you deliver?
A: We’re happy to deliver to, and retrieve from, your event. Round-trip delivery and retrieval charges within San Diego County and Temecula range from $130 – $135; Orange County ranges from $140 – $150, Los Angeles and Palm Springs range from $180 – $190. Additional mileage charges apply for rentals outside of those areas. For smaller items such as cake and cupcake stands, our customers like the delivery-only option where we deliver to the venue and the customer returns to us by the following Tuesday. Delivery-only cuts the price in half and eliminates work from your to-do list.
Q: If I'm renting a cake stand or something small, can I pick it up?
A: Yes, you can pick up the day before your event and return within two days following your event. We offer pick-ups and returns at our San Marcos site.
Q: Do you have a minimum rental requirement?
A: No, you can rent as little or as much as you need.
Q: How long can I keep the rented item?
A: The rented items are due back to us within 3 days of your event. For instance, items rented for a Saturday event are due back by the following Tuesday.
Q: Do you make the cake or cupcakes?
A: We’re pretty skilled metal crafters but pretty average bakers so we leave that to the professionals. We know a number of talented bakers and will be happy to make a recommendation for you.
Q: Do you provide the flowers?
A: No, we are not florists either. We rent the stands or canopies to you or any florist that you might choose. We know several talented floral designers and will be happy to make a recommendation.
Q: How far in advance should I make my rental reservation?
A: We appreciate a few weeks’ notice, but don’t be shy about calling last minute. We’ll do our best to accommodate you.
Q: How do I pay for the rental?
A: At the time of booking, we collect 50% of the rental amount to reserve the items. The balance is due two weeks prior to your event. We accept checks and credit cards. Checks are accepted up to two weeks prior to the event in order to allow enough time for the check to clear.
Q: Do you take a security deposit?
A: No, however, we keep a credit card number on file until the items are returned. If the items are not returned, the full retail value of the item (noted on the rental agreement) is charged to the card.
FAQs for BUYERS
Q: How do I place an order?
A: When you click on the BUY NOW button, we’ll automatically get a notification. We’ll call or email you promptly to get any additional important details about your order and then email an invoice for you to pay. If you’d rather call or email, we’ll be happy to talk with you.
Q: Do you have the products in stock?
A: We keep some of our most popular items in stock; others we make when you place an order.
Q: How long does it take to make and ship to me?
A: It depends on what and how many you order. Please give us a call or send an email and we’ll get you a quick answer on timing.
Q: How do I get a price for shipping?
A: When you click on the BUY NOW button, you’ll be asked for your shipping address. We’ll get you a shipping quote quickly. We use Fed Ex ground for smaller items and a freight company for larger items or larger orders.
Q: Why don't you have a shopping cart so I can order online?
A: From our experience, most of our customers have a question or two that they’d like answered before ordering, particularly if they’re on a short timeline or need some input on color suggestions. We promise to respond quickly and make this easy for you…..plus we’re nice folks to talk to.
Q: Can I have a custom color?
A: Yes, we offer custom colors for an additional fee. On average, custom colors run $25 – $30.
Q: Can you customize a design to fit my specific needs?
A: Yes, we make everything we sell, so if you have something specific, tell us what you have in mind. We often have corporate customers ask to have their logo added to a design.
Q: What type of finish goes on the designs?
A: Our products are powder coated for durability and easy maintenance.
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